Guides

Live Simulations — role-play with an AI counterpart

Pitch, de-escalate, negotiate and present against an AI that stays in character — then get scored.

  • Rehearse high-stakes conversations — sales, escalations, presentations — with zero real-world risk
  • Speak your responses and get your delivery (pace, filler words) scored too
  • Specific, honest feedback from an AI communication coach after every run

Conversations are a skill you can drill

Live Simulations put you in a real-time role-play with an AI counterpart — an angry customer, a skeptical buyer, a stakeholder you need to move. The brief states your goal; the counterpart stays in character until you end the session.

Type it or say it

You can type every response, but the higher-value rep is speaking: where your browser supports it, tap the mic and dictate. Spoken turns show your words-per-minute and filler count live, and the aggregate delivery across all voice turns is factored into your score — ideal pace is around 110–160 wpm with minimal fillers.

Scoring

When you've had a real exchange, hit End & score. An AI communication coach grades your performance out of 100 against the scenario's rubric — ownership, empathy, clarity, outcomes — and gives specific, actionable feedback. If you answered by voice, expect explicit comments on pace and fillers.

Every run is saved, and your best score per scenario shows on the hub — so re-running a scenario you fumbled is exactly the point.

Tips

  • Open strong: state who you are and what the conversation is for.
  • Push toward the goal in the brief — the grader scores against it.
  • Don't rush the counterpart; acknowledging their position scores better than steamrolling it.
  • Re-run scenarios after reading feedback. The second attempt is where the learning lands.

The journey, step by step

StepWhat you doWhat you get
Choose a scenarioPick a simulation — sales call, support escalation, negotiation, presentation…You see your goal for the conversation before you start
Open the exchangeType — or tap the mic and speak — your opening lineThe AI counterpart responds and stays in character until you end
Work the conversationPush toward your goal turn by turnSpoken turns show live delivery stats (words per minute, filler count)
End & scoreHit End & score after a real exchangeA /100 score with 2–4 sentences of specific, actionable feedback
Beat your bestRe-run the scenarioYour best score per simulation is tracked on the hub

Frequently asked

What kinds of scenarios are there?

Sales calls, support de-escalations, customer-success conversations, negotiations, presentations, written communication, ownership moments and more — each with a category and difficulty.

Does speaking instead of typing change my score?

Yes. Voice turns are analysed for pace and filler words, and the grader judges delivery as well as content — ideal pace is roughly 110–160 words per minute with minimal fillers.

Why can't I end and score immediately?

The grader needs a real exchange to judge. Have at least a couple of genuine turns with the counterpart before you hit End & score.

Who grades the conversation?

An AI communication coach scores your performance (not the counterpart's) out of 100 against the scenario's rubric, rewarding ownership, empathy, clarity and outcomes.

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