Claiming an email domain
Verify a domain so colleagues join automatically when they sign up.
- Everyone with a company address lands in the right organization automatically
- Verification is by DNS record, so only the real domain owner can claim it
- A domain claim can never hand out administrator roles
Why claim a domain
Once your domain is verified and automatic joining is on, anyone signing up with an address at that domain lands in your organization at the default role you chose — no invitation needed.
Verifying
1. Add the domain on Organization → Domains.
2. Publish the DNS TXT record shown for it.
3. Press Verify. The claim activates once the record resolves.
Until then the claim is inert. The verification value is treated as a secret and is visible only to owners and admins — anyone who could read it could publish it and claim your domain from their own organization.
What a domain claim cannot do
It cannot grant Owner or Admin. Those roles are unavailable as the default role, and the restriction is enforced in the database as well as the interface — publishing a DNS record must never be equivalent to being granted administrative control.
Automatic joining also respects seat limits: if the pool is full, it stops rather than overselling.
Frequently asked
How do I prove we own the domain?
Publish the DNS TXT record shown on the Domains screen, then press Verify. Until the record resolves, the claim stays unverified and does nothing.
What role do people get when they join this way?
The default role you choose for the domain. Administrator roles are deliberately unavailable here — automatic joining can never mint an Owner or Admin, because publishing a DNS record should not be the same as being handed the keys.
Does automatic joining respect seat limits?
Yes. If the pool is full, automatic joining stops rather than overselling the pool.
Can two organizations claim the same domain?
No. A verified domain belongs to one organization.