The Job Behind the Ask
Sort real quotes, spot the feature request in disguise.
the red-herring lane is the twist — learners reliably sort obvious jobs correctly but get caught by a quote that looks like a job while really being a solution in disguise, and the reveal names the exact tell
What goes in, what comes out
Learner sorts 12 anonymized, paraphrased customer quotes into a three-lane board — functional job, emotional job, social job — plus a red-herring lane for quotes that are just feature requests wearing a JTBD costume, against a hidden expert-authored mapping.
drag each quote card into its lane; submit the board
a scored reveal board showing every miscategorized quote with a one-line explanation of the disguised feature-request pattern the learner missed
quote-set picker (3 seeded sets across different product types); difficulty (obvious quotes vs ambiguous with a red-herring ratio)
free TOFU glossary page for 'Jobs-to-be-Done' + Module 'Prompting for Product Sense' L1 reading-to-lab bridge
Concepts click when you open the machinery.
Three labs are already live and free — the same hands-on style this playground brings to its module.